CLAIM PROCEDURE
In general the claim submission and process in Commonwealth Life is quite easy. You only have to fill the claim form and complete the documents required according to the claim category that you proposed, afterward we will analyze further the claim that had been proposed that fit to the existing policy condition.
To obtain the claim form you can access our website www.commlife.co.id or you may directly contact our branch offices which are spread throughout Indonesia.
Documents / Claim Requirement
Death Claim
- Claim form ( K 1 filled by the beneficiary and K 2 filled by the doctor)
- Policy
- Insured ID
- Beneficiary ID
- Death certificate
- Funeral permit letter / cremation
- Bodies evacuation letter ( if the insured died out of the country )
- Police credential letter ( if the insured died caused by the accident or deviant )
- Medical report ( full reports during the patient hospitalized )
- Any other documents that are considered needed by the insurer
Hospitalize Claim / Critical Diseases / Premium release / Paralyzed / Terminal Diseases
- Claim form ( M 1 filled by the insured and M 2 filled by the doctor )
- Insured ID / any other identity evidence for additional insured
- Authentic hospital receipt / legalize by the hospital
- Medical Report ( full reports during the patient hospitalized )
- Any other documents that considered needed by the insurer
Method to Propose Claim
You only have to visit our branch offices and give the form attached with all documents. Do not forget to ask for the receipt as the evidence that you already submitted the claim.
Claim Process
Make sure that the claim form already filled completely and all supporting documents has been complete . All of the claim documents will be sent to the Commonwealth Life Head Office for further process.
Claim Payment
The claim will be paid to the policy holder except for the death policy. Do not forget to give details of the name and account number for claim payment process and verify that the spelling of your name is identical according to the account book.
For death claim with more than one beneficiary, each of the beneficiary may point their secondary to accept the claim payment by attaching the authorization letter (the draft of this letter is available in our branch offices).