Information Services Policy

Customer Services CommCenter (021) 2550 1234 and 0804 150 1234

Effective from March 2008, CommCenter phone number has changed to: (021) 2550 1234 for local access, and 0804 150 1234 for national access (fee applies conversation)
By contacting the Customer Service Centre CommCenter, customer can always take advantage of services Interactive Voice Response (IVR) 24 hours to find out information about the status of the Policy, the latest Products and Services, Information Unit Linked Products (Investra), Bancassurance Product Information, Payment Information and Foreign Exchange Rate. While for the information you would like to ask the Customer directly with CommCenter Officer Commonwealth Life, lines of communication open every working day at 8:00 a.m. to 5:00 p.m.

Customer Relations Officer

Ready to serve the needs of customers in the Head Office and all Commonwealth Life Sales Office, Customer Relations Officer, we always help insurance services include product information, premium payments, filing claims and receiving files of Policy Changes.

www.commlife.co.id

By accessing the website of Commonwealth Life www.commlife.co.id, you can find out various information such as Products, Services, News, Networking and a career in the Commonwealth Life. In the Service column, every customer can find out information about the Policy and make changes to your address. In addition, all visitors www.commlife.co.id can also simulate the future planning and ask questions via commcenter@commlife.co.id.

Customer e-Services

Service portal for customers to access information in a more detailed policy and current. To obtain this simplicity, the Customer need to register through the website www.commlife.co.id or https://services.commlife.co.id/customer/. After the registration process, customers can access detailed information about policies such as information policy status, premium payment and billing, and other information anytime and anywhere

Claim Services in the Commonwealth Life

Commonwealth Life always provides convenience to all customers, especially in the process of filing claims. Claims process basically divided into three stages:

• Claim Notification
• Proof of Claim
• Payment Claims

If the Policy Holder / Beneficiary to follow procedures and complete the required documents, the claims process becomes very easy