Service Policy Information
CommCenter (021) 2550 1234 and 0804 150 1234
As of March 2008, CommCenter contact number has been changed to:
(021) 2550 1234 for local access, and
0804 150 1234 for national access (conversation tariff applied)
By contacting CommCenter, Customer can always get Interactive Voice Response (IVR) service in 24 hours to get information about Policy Status, Latest Products and Services, Unit Linked Information about Investra, Information about Bancassurance, Payment Information, and Foreign Exchange Rate. For further information, contact Commonwealth Life CommCenter Officer, on working hours 08:00 am until 17:00 pm.
Customer Relations Officer
They ready to serve Customer’s needs in Head Office and all Sales Office of Commonwealth Life, our Customer Services Officer are always help the insurance service such as product knowledge, premium payment, receiving claim document, and request for Policy changing.
www.commlife.co.id
With accessing our official website, www.commlife.co.id you can get many information such as product, service, news, link, and career in Commonwealth Life. In Service column, every Customer can get information about Policy and changing the address. Besides those, all visitors of www.commlife.co.id are also get future plan simulation and emailing questions to commcenter@commlife.co.id.
Customer e-Services
Portal services for Customer to access detail and up-to-date policy information. To enjoy this service, Customer should register by visiting www.commlife.co.id or https://services.commlife.co.id/customer/ and fill in an online form. After registration process is successful, Customer may access their policy information such as policy status, billing and payment, and many other information at anytime and anywhere.
Claim Service at Commonwealth Life
Commonwealth Life is always give easiness to all Customers especially on the process of claim. Basically, claim process divided by three steps:
- Claim Announcement
- Claim Verification
- Claim Payment
If the Policyholder or beneficiaries are following the procedure and completing all required documents, the claim process can be easier.