Dear PolicyHolders,
As you are no doubt aware share markets around the world have recently been going through a lot of turmoil. Here in Indonesia we have not been immune to what the rest of the world is experiencing and at the time of writing this message the market has continued to retreat to lower levels. Whilst short term fluctuations can be painful it is important when investing in equities to make sure you take a long term view. Unfortunately, markets do rise and fall and upward progress is never a straight line however long term investing in equities markets has been proven to provide superior returns to all other investment classes over time. Commonwealth Lifeis a provider of long term savings and protection plans that are designed to be a part of a customers longer term savings strategy. As a result, we expect that we will achieve pleasing returns over the longer term.
As usual at Commonwealth Lifewe have been very busy over the last three months and I thought it worthwhile to give you a quick update through this edition of the I-Comm news
As part of our Corporate Social Responsibility program, Commonwealth Lifesupports a program called Creating Learning Communities for Children (CLLCC) in cooperation with UNICEF. The program focuses on education and I believe that education is the foundation to building a healthy society and has a long lasting benefit for the wider community. Last August, I visited four out of the ten schools that we support in Lebak, Banten. I was very happy to see what has been done with the funding we have provided and was impressed with how the school community is involved in the school’s financial management making it very transparent and accountable. As a result, I very am proud that Commonwealth Lifetakes part in the program.
As part of our on going synergy program with our sister company PT Commonwealth Bank, last July we participated on a Mall to Mall Campaign program in 3 cities to promote our business..In addition, Commonwealth Lifehas just participated as a minor sponsor at the Commonwealth Bank Tennis Classic in Bali. The event was well attended and received a significant amount of positive publicity.
As part of our commitment to provide best service to customers, we have officially signed an agreement with PermataBank to enable our customers to pay their policy contributions at any of their branches. I encourage you to use this facility as it provides us with the right information to ensure that your money is applied correctly to your policy. There has also been a lot of work going on in the development of our existing products and we expect to start releasing some exciting new features over the next two to three months.
During September and October, we will be doing a Customer Satisfaction survey in Jakarta, Bandung and Surabaya. Should you be contacted by the independent survey company and asked to participate, I would like to thank you in advance for any feedback you can give to us on our service performance. The survey is confidential and your privacy will be respected.
This year, again Commonwealth Lifegain trust by the awards we received from reliable institutions and media in Indonesia as an appreciation of our financial performance in 2007. These awards encourage us to improve our performance and our quality service.
Finally, I would like to say ‘Happy Customer Day’ to you, our customers who have put your trust in us in financial planning for your future.
Warm Greetings,
Simon Bennett
President Director